Categories
Frequently asked questions
Categories
- Signing up
- Logging in and user details
- Purchasing subscriptions and extras
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Payment and subscription management
- Subscription renewal
- Update my bank details
- Stop my subscription
- Cancel and suspend my profile
- Right of withdrawal and reimbursement
- Questions about payments
- Questions about subscriptions
- Questions about Select, Connect, Boost and Incognito mode
- Unwanted debits
- No access to paid services
- Payment errors
- I have more than one account
- I never signed up to this website
- Profile and account management
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Searching and being found
- I'm looking for someone of the opposite sex
- Searching for members
- How do I find members on the website?
- How can I improve my search results?
- How can I choose who can contact me?
- How can I change the age bracket of a search?
- How can I change the age bracket of a search?
- How can I filter or delete some profiles while searching?
- How can I search within a specific age range?
- What’s new in the “Discover” section?
- Search results
- Find a member
- Blender
- Boost
- Contact filter
- Hide or blacklist a profile
- Search using the app
- "Around me" feature
- Incognito mode
- Contacting members
- Activities
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Security and moderation
- Security and profile quality on the website
- My profile has been closed
- I have received a warning
- Exchanging contact details
- Report a false / suspicious profile
- Complain about a member's behaviour
- Hacked profile or account
- I cannot find a profile or message
- I cannot access my profile
- Fraudulent use of my bank details
- I never signed up to this website
- Cyber-bullying
- Contact us