Question 1

How do I find members on the website?

Accepted Answer

There are several ways to search for people on the website. Try them all and stay active on the site to give you the best chance of meeting someone special!

With advanced searches you can select the search criteria you want, such as physical characteristics, geographical location, lifestyle, etc.
Quick searches use preset, original search criteria. For example, you can find members born on the same day as you, or “Perfect matches” who are looking for the exact same things as yourself.

To run any of these searches, place your mouse over the “Search” tab at the top of every website page. You can view a summary of your selected criteria at any time in the “Search preferences” box to the left of the page.

If you specifically want to view members who are currently connected, click the “Online” tab at the top of any website page. From there, you can add filters to your search within the “Search categories” box in the left sidebar.

Question 2

How can I improve my search results?

Accepted Answer

If you find that you are getting a low number of results in your searches, it is likely that you have been very precise in the criteria you have set.

Bear in mind that the “Search” features take everything you’ve selected into account, and will filter out any member who doesn’t match all of the preferences you’ve ticked. So if you’re looking for a dark-haired, green-eyed teacher who lives within 5 miles and likes baseball and horses, you may not have many members to choose from.

Alternatively, if you find that you have too many results, you can always go back to the search section to add more filters into the loop.

In any case we recommend that you review your search criteria and keep the ones you think are really important. We’ve found that preferences such as interests, jobs or character traits don’t necessarily hold the key to your perfect match.

By making these small modifications and rerunning the search, you could come across a whole range of people who find you irresistible.

Take a chance and chat with singles who like your profile. You may be surprised by the things you have in common!

Question 3

How can I choose who can contact me?

Accepted Answer

To block a member and stop them contacting you, you can blacklist them in one of the following ways:

Select the “Block this Profile” link at the bottom of their profile page.
Click the blacklist icon circled in red in the IM window.

Once blacklisted, the member will no longer be able to contact you by email or IM, and you can no longer write to them either. Rest assured, they will only be notified of your decision if they try to send you a wink or message in future.

You can also choose which people can contact you by activating the “Contact Filter”, available to any member who has added the “Select” upgrade to their account. Using this feature, only members who meet your criteria can message you. Others will need to send you contact requests, which you can then accept or reject.

Move your mouse over your username at the top-right of any website page, where you’ll see the link for the “Contact Filter”.

Question 4

How can I change the age bracket of a search?

Accepted Answer

While in the “Search” section of the website, you can set the geographical distance by modifying the “Distance” bar.

Simply click and hold the white dot along the bar, and drag it to one of six options: 5, 10, 20, 30, 50 or 100 miles.

Once you have launched your search, you can modify the distance within the set of results you have in front of you. To do this, click on “His/Her Country” in the “Search categories” bar to the left and reset the “Distance” bar once more.

Question 5

How can I change the age bracket of a search?

Accepted Answer

While in the “Search” section of the website, you can set the age range of the people you are seeking.

To do so, simply click and drag each end of the “Age” bar at the top of the page, to set the minimum and maximum limits.

Once you have launched your search, you can modify the age once more within the set of results you have in front of you. To do this, check out the “Search categories” bar to the left of your search results and reset the “Age” bar once more.

Question 6

How can I filter or delete some profiles while searching?

Accepted Answer

You can blacklist a profile so it no longer appears in your search results.

To do this, go to that member’s profile and click on the three-dot icon at top right, then on “Blacklist this member”.

You can also blacklist profiles through your conversations by going to the “Messages” page which has a link at top right of every page.

You can view your blacklist at any time by logging in to our mobile website and going to the “Settings” tab of the “Me” page. You can access the list at the bottom of the page, under “Preferences”. However, you cannot remove people from your blacklist in order to contact them.

Question 7

How can I search within a specific age range?

Accepted Answer

The search section allows you to enter a number of criteria, including the age of the singles you are looking for.

To define the age group, all you have to do is enter the minimum and maximum age.

Every year on your birthday, the age group of the members you are looking for will be increased by one year.

This annual update will mean you have more relevant searches and will allow you to meet other singles who are more like you.

You can of course modify this age group yourself from your account.