Categories
Frequently asked questions
Categories
- Signing up
- Logging in and user details
- Purchasing subscriptions and extras
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Payment and subscription management
- Subscription renewal
- Update my bank details
- Stop my subscription
- Cancel and suspend my profile
- Right of withdrawal and reimbursement
- Questions about payments
- Questions about subscriptions
- Can I transfer my subscription to another profile?
- When does my subscription expire?
- Why are photos blurred even though I have paid?
- Why is it suggesting I subscribe even though I have already paid?
- Where can I find my subscription information?
- How soon after paying can I use the paid services?
- How can I cancel the automatic renewal of my subscription?
- Questions about Select, Connect, Boost and Incognito mode
- Unwanted debits
- No access to paid services
- Payment errors
- I have more than one account
- I never signed up to this website
- Profile and account management
- Searching and being found
- Contacting members
- Activities
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Security and moderation
- Security and profile quality on the website
- My profile has been closed
- I have received a warning
- Exchanging contact details
- Report a false / suspicious profile
- Complain about a member's behaviour
- Hacked profile or account
- I cannot find a profile or message
- I cannot access my profile
- Fraudulent use of my bank details
- I never signed up to this website
- Cyber-bullying
- Contact us